How can we help?
A question, a bug, or an idea for a new tool? Write to us — a real person reads every message.
Email support[email protected] · We usually reply within 1–2 business days.
Frequently asked questions
Where are my results saved?
Photos and videos are added to your Photos library as new items. Files you picked from the Files app are saved to the place set in Settings › Where results are saved. Every job is also listed in the Queue tab.
How do I restore Premium on a new device?
Open Settings › Upgrade to Premium and tap Restore Purchase while signed in with the same Apple Account you used to subscribe.
How do I cancel my subscription?
On your iPhone, open Settings, tap your name, then Subscriptions › OptiPixel › Cancel Subscription. Deleting the app does not cancel it.
Why does an AI style ask to download something?
Some AI styles and Remove Object use a larger model (21–96 MB). The app shows the size and asks first, then keeps the model on your device so it works offline. You can delete models at any time in Settings › App Storage › AI Models.
A task failed or takes a long time.
Open the Queue tab to see each file's status and why a file failed; the rest of the batch is still saved. Long 4K videos take more time. If something keeps failing, email us the tool name and file type.
Can I send photos to OptiPixel from other apps?
Yes. In Photos or any app, select photos or a video, tap Share and choose OptiPixel.
Are my photos uploaded anywhere?
No. All photo, video and audio processing runs on your device. See the Privacy Policy for the details.